Privacy Policy

1. Introduction

Welcome to Optimus. We value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and share your personal information when you use our website, mobile application, and purchase or ride our smart e-bikes.

By accessing our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect various types of information to provide and improve our smart e-bike experience, including:

• Account Details: Name, email address, phone number, and password created when you register on our app.
• Telemetry & Location: GPS coordinates, trip duration, speeds, battery health, and system diagnostics collected directly from your Optimus E-bike.
• Payment Information: Billing details and payment methods processed securely via encrypted third-party gateways.

3. How We Use Information

The information collected helps us operate, run, and optimize the Optimus ecosystem. We use it to:

• Unlock and control e-bike smart features (e.g. proximity locks, auto-shifting tuning).
• Provide detailed trip logs and performance stats inside your Optimus App dashboard.
• Monitor battery cycles and send proactive diagnostic warnings if temperature or cell irregularities are detected.

4. Sharing Your Data

We do not sell or trade your personal telemetry or identity logs to third-party advertisers. We only share information with verified partners to fulfill service requirements (e.g., payment gateways, database host servers) and when mandated by legal authorities.

5. Security & Storage

We enforce strict technical and organizational controls to shield your data from unauthorized access or modification. Your trip logs are encrypted at rest using AES-256 standards, and all app-to-bike communication occurs over secure, encrypted Bluetooth and LTE tunnels.

6. Your Rights & Choices

You retain full control over your personal data. You can access your account profile, correct information, or request full deletion of your telemetry logs directly inside the app settings or by reaching out to our support channel.

7. Contact Us

If you have any questions about this Privacy Policy, your rights, or data telemetry logs, please reach out to our team.