Warranty Policy

1. Warranty Coverage

At Optimus, we build our e-bikes with precision engineering. We stand behind the quality of our craftsmanship and components. This Warranty Policy covers defects in materials or assembly of our smart electric bicycles.

The warranty applies solely to original components and does not cover custom additions, wear-and-tear, or cosmetic blemishes incurred during standard riding conditions.

2. Warranty Periods

Different parts of your Optimus e-bike are covered under varying warranty lifespans:

• Frames & Structural Forks: 5 Years against structural cracks or weld failures.
• Motor, Battery & Controller: 2 Years covering digital, electronic, and electrical faults.
• Drivetrain & Brakes: 1 Year against manufacturing defects (excluding brake pad/tire wear).

3. Exclusions & Limitations

The warranty will be immediately voided in the following circumstances:

• Damage caused by collisions, crashes, neglect, or excessive exposure to elements.
• Modification of electrical motors, custom battery bypasses, or firmware hacks.
• Failure to perform regular safety tuning and maintenance intervals as recommended.

4. How to Claim

To file a warranty claim, please visit our experienced technicians at the experience center in Bangshal, Dhaka, or initiate a claim inside the Optimus App settings.

You must present proof of purchase and a diagnostic log report generated by the smart bike controller.

5. Transferability

The warranty is tied directly to the bicycle frame ID. It is fully transferable to secondary owners for the remainder of the active warranty period, provided the new owner registers the frame ID under their app profile.