Terms & Conditions

1. Acceptance of Terms

By accessing the Optimus website, purchasing an e-bike, or logging into our smart companion mobile application, you agree to comply with and be bound by these Terms & Conditions.

If you do not agree to these terms, please do not use our services, app features, or telemetry software.

2. User Accounts & App Use

When setting up your account, you must provide accurate registration details. You are responsible for keeping your password secure and for all actions taken under your account name.

We reserve the right to suspend accounts that violate safety protocols, engage in reverse-engineering of e-bike firmware, or attempt system hacks.

3. E-Bike Operation & Safety

Operating an Optimus e-bike requires strict adherence to local traffic regulations. You agree to ride safely, always wear appropriate safety gear (including helmets), and ensure the vehicle is tuned to road-legal speed limits.

4. Payments, Subscriptions & Fees

Prices for e-bikes, replacement batteries, and custom accessories are listed in your region's store front. Subscription fees for smart telemetry cellular connections are billed monthly and processed securely. All purchases are final and governed by our refund policies.

5. Limitation of Liability

To the maximum extent permitted by law, Optimus shall not be liable for any direct, indirect, incidental, or consequential damages resulting from e-bike accidents, telemetry lag, or third-party usage faults.

6. Service Termination

We reserve the right to terminate your access to our cellular sync servers, smart app features, and account profile if we detect chronic breach of these Terms & Conditions.